The new United website is just awful... yes it looks a bit more up to date, but if your website can't book a simple roundtrip ticket, it is near useless.

I have two GPU that I am trying to use and purposefully pick the Thanksgiving weekend. One good thing about United's website is the ability to select GPU as your upgrade instrument and they will automatically price it out using the correct fare and tell you if they have availability. For point to point flight, it is easy, but once you add a domestic segment, the whole system just screws up. For example, there are upgrades on the SFO-HND flight on 11/27, but if I search LAX to HND, they can't even give me GPU eligible fares. United is doing married segment, which makes things ten times more difficult.

Europe is even worst... there are plenty of upgrades, but once I add a domestic segment, it just won't show me those GPU eligible fares - even if I force a fare code on the fare field. It is almost like UA doesn't offer V or W fares from LAX to AMS or LAX to BRU.

Same with SFO-HKG/SFO-TPE on 11/27, there are upgrade seats, but once I search LAX-HKG/TPE on 11/27, they keep on giving me the lowest fares available that are not eligible for GPU upgrades, and they just can't show me a thru flight despite there are upgrade availability on individual LAX-SFO and SFO-HKG/TPE segment.

I tried to use the search by fare class - V,W to force them to come up with GPU eligible fares, but it was no use. They kept on giving me those cheap L or K fares that are not upgrade eligible.

The most ridiculous part is that I am searching for a simple roundtrip SFO to KIX for early December. There are upgrades on Dec 2 SFO to KIX, but I can't price out the return. They keep on putting out those one stop fares via ICN and not the nonstop flights even I change the return date. There is not even upgrade available on ICN-SFO. When I force it to nonstop, nothing showed up. Sometimes the fares change when you do the same search again a few minutes later. It is just frustrating.

Carfield