FlyerTalk Forums - View Single Post - Functionality issues/questions with "New" (Fall 2015) United.com
Old Sep 27, 2015 | 4:17 pm
  #504  
goodeats21
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Originally Posted by Boo_Radley
Noting that the new site is a bit buggy, then asking why they only focused on some pages in the first phase; you've answered your own question. As much as we like to pretend otherwise, rolling out the website all at once without bugs simply isn't feasible.



Companies that can execute on a large scale change like that tend to be tech companies, whose core competency is... well.. technology. I don't fault UA for rolling out what they can when they can, since I think we can all agree that technology is not their core competency.

A lot of what I'm reading on this thread is fairly standard change resistance: acknowledging that the old experience was outdated, but disliking the incremental steps being made toward a better experience because they're incremental and imperfect. Two steps forward and one backward is often interpreted negatively, as I'm seeing here.

Source: Am a tech consultant.
Sorry, but this new website is a pig. Nothing at all about condescending "change resistance" is applicable. It just is a bad design / functionality.

This thread is full of multiple reports of failures at the most basic function of this website...finding flights and selling a ticket.

United is a huge company with significant IT resources. This should have been designed / implemented much better.
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