Originally Posted by
Quarantine
I haven't booked a BRG in a year, but I just got denied "since the rate you booked is not yet the lowest room category in IHG". They quoted this:
Is this a legitimate denial? I can clearly find a cheaper rate for the same room, but it's not the "lowest available price" on IHG. Never encountered this before.
You don't need choose the cheaper entry level rooms you can choose any room type but must compare with same room type on OTA
and then if you wanted you could compare to include breakfast to make slightly more costly to compare with OTA rate that includes breakfast
and obviously a flex rate is higher than a bar rate