Originally Posted by bpauker

Stayed at Highlands Inn two months ago for two nights on C&P and have yet to receive points or stay/night credit. Requesting credit through the normal channels yielded nothing because, per the phone rep, Highlands Inn is on some kind of different system where points don't post automatically. Multiple emails with customer service have produced nothing other than an assurance about a month ago that points would post in two weeks. Right. Follow ups to that have gone unanswered. Rep on the phone didn't do anything. What gives? I was charged for the cash and tax portion of the stay on my credit card.

Hyatt, if you're so unwilling to admit that I completed this stay and deserve some points, then perhaps you could also refund the $350 or so I paid. Does that sound like a fair compromise?