Originally Posted by
checkerboard
In
another thread, I've just recounted an infuriating experience with TAM regarding the OneWorld Emerald extra baggage allowance.
(Short version: in TAM's view - different from every other carrier I've dealt with in the alliance - the extra allowance only applies to domestic-discounted-economy tickets, which ignores basic arithmetic and makes a mockery of the whole benefit when traveling in business class.)
I've tried looking for a OneWorld contact e-mail address to which I can send a message about this experience, in the hope they can help prevent similar confusion in the future.
Does anyone here have such a contact?
This restriction is actually true of TAM's rules for their own elites in business class. It's only one extra bag, either for business or elite, but not both. So the maximum is 3, not 4, checked bags. Nonetheless, in my experience they do accept 4 bags on the JFK-GIG flight.