Originally Posted by
MSPeconomist
Did the OP verify that the flights were booked into OP/RP? Often when I call for a ticket, especially if it's something complicated, I try to do it when sitting in front of my computer, ideally on speakerphone with a cup of coffee or other beverage at my side. I then watch the PNR on my screen as the agent works on my flights. This avoids my constantly asking "now what time do I land and when do I depart" for connections as I'm fussy about what I consider to be SCT so that I don't like just being told when I leave the origin and when I'll arrive at the destination. Often I can pick the seats online while the agent is doing other stuff to the reservation.
The 2nd telephone agent confirmed that the RUCs were coded properly. How else to verify? The record shows V for the first 3 flights. RP for the final flight.
I have always been hesitant to look at the record while the agent is working on it... assuming such behavior would mess up Delta's technology.