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Thread: How to contact OneWorld re: TAM's insane interpretation of Emerald Extra Baggage rule
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Old Sep 26, 2015 | 11:46 am
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Gardyloo
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Originally Posted by checkerboard
In another thread, I've just recounted an infuriating experience with TAM regarding the OneWorld Emerald extra baggage allowance.

(Short version: in TAM's view - different from every other carrier I've dealt with in the alliance - the extra allowance only applies to domestic-discounted-economy tickets, which ignores basic arithmetic and makes a mockery of the whole benefit when traveling in business class.)

I've tried looking for a OneWorld contact e-mail address to which I can send a message about this experience, in the hope they can help prevent similar confusion in the future.

Does anyone here have such a contact?
No. Oneworld makes it virtually impossible for travelers to contact them. They're just a marketing organization anyway and simply don't meddle in individual airlines' policies.
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