The last time I had to do it was last summer (I remember quite well because I only found out upon check-in at my hotel that I'd left my wallet on the plane and oh, boy that was a hassle) so if it closed, it wasn't "years ago".

Speaking of which, JAL were great about the left-behind wallet. Someone turned it in while the plane was on its way to ITM, they quickly sent it back on the next morning's ITM-NRT flight and it was waiting for me when I checked in for my flight home from NRT. Meanwhile AmEx (and my Mobile Suica) got me by until I got my wallet back.