Did the OP verify that the flights were booked into OP/RP? Often when I call for a ticket, especially if it's something complicated, I try to do it when sitting in front of my computer, ideally on speakerphone with a cup of coffee or other beverage at my side. I then watch the PNR on my screen as the agent works on my flights. This avoids my constantly asking "now what time do I land and when do I depart" for connections as I'm fussy about what I consider to be SCT so that I don't like just being told when I leave the origin and when I'll arrive at the destination. Often I can pick the seats online while the agent is doing other stuff to the reservation.