Originally Posted by KenHamer

I think it comes down to WS delivers exactly what they promise - no more, and more importantly, no less.

AC, on the other hand, seems to promise the world but seems to have difficulty delivering a pound of gravel. They sell AC mainline, then switch to Rouge. They say free bags for anyone that booked before some date, then after that insist those same people must pay the bag fee then request a refund. They insinuate free flights, but then charge huge dollars in scam charges. They say it's a YQ tax but it's actually a fuel surcharge. They call it a fuel surcharge but it's actually a Carrier Admin. Surcharge. The give you an MCO that can be "used for future travel" but then tell you only the base fare. They promise you Hawkschrysler then provide you with McCains.

And when they eventually admit they messed up they "compensate" you with a slap in the face discount on more future travel, and even then the discount is less than they claim.

The parade of disreputable tactics Air Canada has employed over the past decade or two seems to be endless.


Compare WS who, when they screws up, such as they did transporting a parapalegic young woman in one direction (when technically they probably should not have), fixed the problem by hiring a private air ambulance at something like $2400/hour to get her and her father home. It's instructional that when the girl and her family went to the media to complain they got no traction whatsoever.

With much smaller problems WS employees seem to have the authority to fix problems on the spot.


Nobody expect everything to go perfectly every time. But when the standard corporate response is "We're Air Canada. It cannot possibly be our fault.", no one should be surprised at how many people are unhappy with AC.



(BTW, that Hawksfiat guy things he's going to be lifting AC up. Hope he doesn't go Ramsay when he finally realizes that AC is actually dragging him down.)