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Thread: Unforgettable-moments-offer and upgrades (for 40$)
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Old Sep 25, 2015, 11:26 pm
  #4  
wwtsang
 
Join Date: May 2009
Location: HKG (mind in YYZ)
Programs: MPC Green, AC Tangerine :)
Posts: 1,102
Originally Posted by Jasper2009
Sounds like complete bogus to me.

"Upgrade based on availability at check-in" has always meant a complimentary one-category upgrade (or in some cases a complimentary upgrade to the next available category; within reason) Sometimes the suites, multi-bedroom suites or speciality suites are excluded, but I've never een any restrictions regarding Deluxe rooms.

And her statement that "upgrades are never free" is complete nonsense, there are dozens of rates (AMEX FHR, Virtuoso, Ensemble, Signature etc.) which come with a free upgrade based on availability.
can't agree more, was she trying to say in essence "complimentary doesn't mean free" ?

i'd suggest you kindly point that out in the customer feedback after the stay, which property was this may i ask?
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