Originally Posted by
tmiw
What's defined as "most" though? A lot of smaller places were apparently trained pretty badly and require you to hand a card over to the clerk for them to insert (in a terminal not necessarily easily accessible). From the customer's perspective, nothing really changed.
A lot of people are even calling our cards chip and PIN when that's not the case (e.g. the videos I posted yesterday). I can imagine people thinking "wait, I thought my card was already chip and PIN" if we ever switch CVMs.
I would say they will pay attention on a percentage basis, though by dollar amount or individual transactions I couldn't say. "Nothing really changed" is what the banks are looking for in terms of
gradually (glacially for us)phasing in PIN. One aspect that even I find ... clunky is adding a tip with a PIN card on FD terminals. The bank tech fellow I spoke with emphasized that one aspect they are hot to resolve is adding the tip
with the card holder present; they
hate the current system of having the restaurant do it later!
I do want to say that I'm with
Hawaiian in that they have done a half-assed condescending job so far.