FlyerTalk Forums - View Single Post - Consolidated "Hilton Honors Government and Military Rates" thread
Old Sep 24, 2015 | 9:27 am
  #531  
jmd001
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Originally Posted by SunDevil85
Just an FYI for all of us government travelers using the government rate - Hilton family hotels (Embassy, Hampton, Hilton, etc) will all be requiring pre-payment of their hotel rates effective November 1st. This was confirmed with a phone call to hotels in Albuquerque and Washington DC.
I just went on Hilton.com and went though all the steps for reservations at the Hilton Crystal City (Arlington, VA), Hilton Dulles, Hilton San Jose (CA) for Nov 5-7 at the Govt rate except for actually submitting the booking request.

No where did I see any requirement for pre-payment (in fact, right beside the "Book Reservation" button, it stated "$0 due now, no booking fees" and "Easy changes and cancellations") and the cancellation policy words were "If you wish to cancel, please do so 1 day prior to arrival to avoid cancellation penalties." (Don't get me started on "1 day prior" vs "6 PM day of arrival".)

So based on this limited sample and your experience, it would appear the pre-payment policy is property-specific, not chain-wide.

I know one normally associates the term "pre-payment" with "non-refundable", but what exactly did the hotels you talked to say about cancelling? Not Hiltons, but I have seen some properties where pre-payment is required, but you can still get a full refund if you cancel a week or so in advance. (I don't consider such a cancellation policy acceptable for business travel. Just pointing out that "pre-payment" does not necessarily mean "non-refundable")

Last edited by jmd001; Sep 24, 2015 at 9:51 am Reason: Fix typo
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