Originally Posted by
EsherFlyer
I had to cancel a redemption booking recently. I was a bit surprised that it asked me for the number of the card used for payment as a part of the cancellation process.
While I'm (grudgingly) comfortable with those numbers being stored in the payments system (where I assume reasonable precautions are being taken) my experience of IT systems makes me less comfortable with it being held against all the bookings that I make.
But wouldn't you expect the method by which you paid for the ticket to be part of the booking record? It's the same if you turn up at check-in or the gate and you're asked for the card you used to pay for the booking as a security check (although that's now a relatively rare occurrence for established BAEC members, I think). The system can't easily do that either without being able to compare the number on the card to the number in the booking. I don't know whether the number in the booking is encrypted, but it surely can't be a surprise that it is stored in some form or other?