Originally Posted by
susiesan
So I finally heard back from Google and this was their response:
"Given that we may charge for other services (TV, voice, VODs, hardware rental, construction costs, etc.) we will not at this time change the charge to appear as "Internet" in the statement. Your feedback has been forwarded and discussed by the Billing Product Specialist and the SB Product Specialist at length. Your feedback will remain on record, but at this time we will not plan to make any updates based on the reasoning provided.
As a possible solution, maybe Chase would consider a Fiber statement as proof that the Google charge is an internet charge?
Thank you for your patience in this and again, apologies for the delay in response and that we do not have the specific solution you were hoping for."
I will be missing out on the 4x extra points for my internet because Google, a giant internet company, can't figure out how to itemize a bill. Sheesh.
Sidenote: This is a far better response than any other large ISP will give you. However, it seems that they are misunderstanding you - you don't care what the merchant name is, but how it is coded - the MCC they are using.
I'd email back and say that the other big ISPs - VZW ATT CMCSA TWC - submit charges with the right MCC to qualify for points.
Chase has no control over merchant mcc classification.