Hi Mishkira,

First of all, welcome to the QR board. I hope you find us a useful resource - we'll try and be as helpful as possible!

Hopefully the experience on your recent QR flights won't put you off using them in the future.

So, to summarise your issue - your flight from SIN-DOH was delayed by an hour, which disrupted your onward travel plans and hopeful day in Frankfurt.

When a passenger on QR misconnects to their original flight, it is frustrating for all involved. From the sounds of it, QR held the original flight for you (despite being outside of the Minimum Connection Time), but you opted not to fly on it. As a result, you had to wait for the next service to FRA as that is from where you had an onward flight to Tampere.

I understand you opted not to take the original flight as you were concerned about your baggage.

With regards to your baggage, although QR do not fly to HEL, airlines have multiple options to send-on baggage when necessary. As a result, your bag may have been sent to HEL via LHR/CDG/MUC/BRU/AMS to name but a few. The important thing to note though, is that your bag could have been sent onward to HEL.

When a passenger buys a ticket, the airline has a contract to ensure the passenger reaches their chosen destination. In this case, QR had to ensure you reached FRA.

Unfortunately, as we all know, things don't always run smoothly - delays happen which tends to inconvenience a multitude of stakeholders.

When a passenger misconnects though, the airline must still ensure the passenger reaches their chosen destination, and must offer food and accommodation (where appropriate based on the length of delay).

From the sounds of it therefore, QR acted within their contract with you, and thus offered you both a later flight to reach your contracted destination, as well as accommodation and food (in the lounge).

So, QR upheld their side of the contract and acted quite reasonably.

In terms of you losing your day in Frankfurt, there is little that can be done. If you had accommodation booked, and costs pre-paid, then you could ask QR to compensate you. However, they will not compensate your time.

In terms of the lengthy delay you speak of, as I have stated above, delays do happen. You may be entitled to some sort of EU261 payment in this instance, but I am not the best person to advise on that.

Your grievance however, seems to be that you missed out spending time in Frankfurt with your friends. Unfortunately, that is a fact of flying, and there is no nicer way to put it - sorry! Additionally, and I agree with you, the QR staff you encountered should have been slightly more helpful - however, unless you took down the specific names of those whom you encountered, it would be wrong of me to generalise.

With regards to a limousine service at FRA, I believe you may have mistaken QR for Emirates or Etihad. QR do not, nor have they ever, offered a limousine service upon landing.

In terms of your compensation request, QR may offer you a few QR Points or QR Miles, but they acted within their contractual obligation.

I hate to be so blunt with the above, but I hope it helps and provides you with some additional information prior to contacting QR.