Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,946
In my experience and knowledge, the AA Corporate Security - AAdvantage Fraud people are quintessential professionals, but as people enforcing the law or regulations they may well tend to get blasé because they have seen it all, heard it all, and maybe have even been taken in by one or more smooth-talking cons initially.
The best practice is to be forthcoming - honest, specific and thorough, and not take umbrage at or be surprised at questions they might ask.
IMO, to say much more might give ideas to the wrong people about how to develop a more effective"schpiel" when they're dealing with them. Like this very moment, we have fifteen signed in members reading this forum - and 55 who are not.