I have a friend who wants to go to Italy. He doesn't have a US passport and he needs a visa to enter the country. He went to the consulate but didn't get the visa because he didn't have a proof of his accommodation for just 1 night of the trip. That's understandable but he said the lady he talked to was quite rude. Has anybody ever had a situation like this? I think people who work at embassies and consulates are supposed to be nice to make good relationship among countries.