Update for those who have followed my saga:
Originally Posted by
TopGunner
Just called in to AA to change a DONE4 out of Joburg that was parked in Madrid.
Original: MAD-xDUS-LAX on IB and AB
New one: MAD-AY-xHEL-AY-xLHR-AA-LAX
RTW desk and ticketing asked for AA(YR) of $482 and another XX(YQ) of 224 (supposedly AY)!
I'm in the middle of nowhere right now and didn't have time to go back to redo all the flights, but will do so when I'm at my computer and can get the right flights and routing. So is AA really gone full BA?
Originally Posted by
TopGunner
So to continue the saga, I changed my routing to mimick my original routing and lo and behold it still doesn't add up, my refund is even less than the original upcharge. No airport taxes have changed since I bought the ticket and you cannot have a fare change in the middle of a trip. Btw, I am also accounting for the change fee.
It only leads me to one conclusion AA is full of Sh*t and they are not to be trusted on calculating anything. Also plausible AA is throwing carrier charges on anything they want. At least with BA you know the game.
Both customer relations and the EXP desk said you are on your own with the price desk, they cannot do or say anything to them. Well, Doug and Karen are about to get some nice words and DOT will have something to deal ponder.
Originally Posted by
zoombee
One possibility is that you were under-charged on first issuance. Not saying it's the most likely case but it would be a way for things to have gone wrong earlier which makes what you're currently experience not be wrong.
Well, I finally found some disclosure from AA even if they didn't realize it, but now to get them to explain what they did still will require DOT action with my hard documentation.
The whole AA experience has left a bitter taste in my mouth, simple information and basic explanations wouldn't have me hating an airline I spend a fair bit of coin flying together with their partners. After my EXP expires next year I will be a complete free agent.
Any of the experts think they can decipher what has happened in the two ticket changes other than me getting the royal treatment from AA?
