FlyerTalk Forums - View Single Post - New Credit Card Details (Comenity Capital Bank)
Old Sep 21, 2015, 12:26 pm
  #447  
Zacnlinc
 
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Last week I had to call Comenity to inquire about an over payment I made on my account... Somehow during the discussion, the subject turned to when will I be receive my new credit card as current one is set to expire in a couple months. I then asked if the card will have the microchip embedded in it too.

The agent said "no" despite some rule that all credit/debit cards should have chip technology come October 2015. The agent informed me that Comenity's entire "system" will need to be replaced as their current system can't handle the data the chip generates for each transaction.

All the agent could say was that VX is such a premier customer of theirs that we'd be the first ones to get the new CC when they become available. We should see the new cards sometime during Q1 of 2016.
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