Originally Posted by
benberg2013
Well, machines do have their issues aswell. I passed through BRU today, flying to London with BA, and even with BA silver, the machine would not allow me through the fast track, but the woman nearby allowed me through after seeing my card.
I agree that the staff should be told to allow FF's through too.
I agree there should be some staff there as backup, which I believe is the case with almost all automated processes throughout airports, worldwide. (Check-in kiosks, automated boarding, e-gates/biometric passport kiosks, etc.)