Originally Posted by
Dave Noble
When I have made a claim on my American Express card , I have just gone to the online claim submission for my card with ACE insurance, attached the receipt from Hertz UK and been reimbursed with no further action needed on my part.
The rules in the UK may be different than that in the US for filing a claim. AMEX needs documentation from the car rental company -- it's not a lot, but it's not the type of documentation that the renter is going to have.