FlyerTalk Forums - View Single Post - United.Com Lowest Fare Guarantee (LFG) not longer available?
Old Sep 20, 2015 | 12:16 am
  #9  
SKYravefever
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15 Years on Site
 
Join Date: Apr 2007
Posts: 100
Not sure if I got shorted, but I received a partial refund. 4 days ago, I booked the cheapest option at the time, which was L-fare outbound + K-fare return. Now K opened up on the outbound, yielding a ~$100 difference.

Called Premier desk, and they transferred me over to web support. Web support validated the fare difference, and issued a voucher for ~$50 (difference less $50 processing fee). I suppose that's better than nothing.

In summary (for my case),
- As long as you purchase from United, you're eligible for the price adjustment. (I booked through the phone, due to site issues that day.)
- Cabin and flight has to be the same, but not fare class.
- $50 processing fee.
- Claim has to be within 30 days of purchase. I asked the agent for future reference.
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