Originally Posted by
Allvest
1. Do a chargeback and ask Amex to request the actual garage invoice as Hertz is only giving you a list of undocumented fees.
2. Expect no such invoice exists and for Hertz to send you a collection notice
3. Ask Hertz accounting again for the document in 1., above
4. Expect Hertz to not provide the document
5. Expect a collection agenc nasty letter
Rinse and repeat 3 and 4, above
6. Insist that without documented invoice there is no chargeable claim and ask the collection agency to close the file.
I have learned through recent experience (with a cracked windshield) that even if you have full coverage insurance Hertz will refuse to work with your insurer. They just run whatever costs and fees they feel are appropriate to your credit card, and then run the other direction. They will leave you with no "claim" for an insurer to process, become non-communicative, and totally hang you out to dry.
In my case, I'm out $148 for a windshield crack (which wasn't even my fault). I can write this off as a business loss, but Hertz has now permanently lost my business due to their scandalous behavior.
By comparison -- since then, I've been renting cars from Alamo and did in fact have a windshield crack that happened on my watch. Unlike Hertz, Alamo actually worked with my insurer, provided them with the necessary documentation, and the whole matter was quickly paid and done with zero out of pocket to me. I even got a nice letter from Alamo when the claim process started. Hertz will just screw you and hide.