FlyerTalk Forums - View Single Post - Missing Leg on 'Manage Rewards' page on Aeroplan Site
Old Sep 19, 2015 | 5:20 am
  #10  
Adam Smith
Moderator, Air Canada; FlyerTalk Evangelist
 
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Originally Posted by ChrisA330
Use the same booking reference and look it up on aircanada.com. The aeroplan site is notoriously buggy.
+1. You can also go back to your original itinerary, find the flights and then search for them on the website of AC or the operating carrier and see whether they've changed the flight. But...

Originally Posted by Sean Peever
with some of the stories I've heard about tickets changing, and not notifying the pax etc, I'd be calling them right away to find out what's up.
As common as glitches in the AC/Aeroplan web systems are, the problem Sean mentions is quite common and I would be concerned about that. So I would check immediately and if everything is fine like it was for Marlin240, great, and if you need to rebook something, you can get it taken care of right away. Personally, I'd rather search online first to figure out whether there's a problem than wait around on hold.
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