Originally Posted by GrayAnderson

I asked about the conversion thing. The response I got was that you can exchange a no-fee card for a no-fee card but since switching to a fee card would "adversely affect" me I can't ask to switch a no-fee card into a fee card.

Now, I do understand the issue of not being able to do that swap involuntarily, but if it is voluntary and requested by the customer then I really don't see where the problem is. But it's BOA...*sigh*