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Thread: Contacting American Airlines Customer Relations & Complaint, Issues (master thread)
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Old Sep 18, 2015 | 1:38 pm
  #37  
86gn
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Originally Posted by collector1
... I was just told that there is no way for the EXP desk to help me.
This seems to be a new feature to the EXP line in addition to long waits to get to a person. You may have also noticed some poorly trained agents now answering the EXP line for additional variety. It's a key part of "Going for Great!" AA just needs to be a little less worse than the competition to be Great!
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