Originally Posted by
Mwenenzi
Will not be clear to newbies. Need to simply state with "hard" expiry miles/points have a fixed life (no exceptions). There are often threads in the forums with hard expiry by people surprised about this and asking how to extend or use before the miles/points are gone for ever. Hard expiry is good to these ffp's:- the liability is gone.
Take a look at the rephrasing I did in the wiki (the explanation of "
hard" is now
in bold), and see if you think it's clear enough now for newbies.