BTW, this is an email I received from after twitting them since I didn't get any response for the reimbursement. The canceled flight was on August 11, I finally received below email on August 28, and it will take 3-6 WEEKS for them to reimburse the $1,200 that I had to use to buy United tickets. Frontier only flies the next day at 8pm and would get to IND 2 days later, so it was out of question to wait for that flight.

And I saw a few families with very young kids and babies with desperate looks on their faces, some of them said they had no money to buy another tickets. How this is even legal, is beyond me.

Email received on August 28:

We have requested a check from accounting in the amount of $927.90 for your airfare expense. This amount reflects the cost of your United tickets in the amount of $1,182.30 less your Frontier refund of $254.40.

We have also provided a refund of $25 for the bag fee paid in association with the canceled flight segment. Your reimbursement check will be sent under separate cover; please allow 3-6 weeks for processing. The refund of $254.40 will credit to your Visa ending in XXXX and the refund of $25 will credit to the Visa ending in 9858 in 7-10 business days.



At Frontier, we realize how important you are to our future and that's why resolving our service issues is critical to our success.



We value your continued support and look forward to serving your future travel needs, under more pleasant circumstances.



Sincerely,



Colette

Customer Care Team

Frontier Airlines