Originally Posted by
synergistic
I've never heard of an award reservation being credited any account of points back, no matter what the issue. I've only heard of Amtrak vouchers being offered. When is your experience of being credited back the difference in points from?
Once connecting to the CS from SW Chief we were late due to flooding in IA. We took a bus from Victorville to Bakersfield then a train to Oakland. We were compensated 10,000 points.