Originally Posted by
Hyacinthe
I know that Cap1 cust service agents are able to cheat the redemption system and can redeem towards non travel expenses. Friends have been successful doing it...
Yep, if one calls in and asks nicely
They can also "credit back" the differences too
If you redeem against a $140 expense with 15K points, they can credit you the $10 difference (from $150 Tier)