Originally Posted by
MSPeconomist
Last week at ATL I had a clueless agent who even called his help line and was told by them that I couldn't SDC directly into FC when I was confirmed in FC on the old flight using a GUC. He told me to call the DM line.
The manager of T4 JFK Skyclub insisted that seat availability means fare class. It took calling the DM line and having them call the Skyclub to get him to understand they're different things. They told him to try it doing it, as the system wouldn't confirm without additional payment if it doesn't comply with SDC rules. He did it and was quite shocked, but never apologized and acted like he did me a favor.