Hi everyone... I am mostly a lurker here on FT, but am posting today because I'm hoping to get some help and/or advice. (maybe from HHonors Representative ?

Booked a reservation at Doubletree Suites in Austin, TX many months ago for this coming week, Sept 17-21. A few weeks ago, I realized my travel plans for this week might change, shorting my stay. I'd only need the room from Sept 18-20. I called the regular reservation line, was helped by a very friendly associate and she confirmed there would be no rate change if I made the reservation.

I was very careful to make sure she saw the hotel was virtually completely booked and any new reservations were priced at $375+ per night. (My original rate is $200 per night). It is a big college football weekend in Austin and most hotels are at or near capacity. She confirmed with me several times if I had to change dates and shorten my stay, there would be no rate change.

So last night I got confirmation that my travel plans were changing and I had to modify my reservation. Called up reservations, first agent said a rate change would be applicable. I asked him to check again, he put me on hold, 3 minutes later we were disconnected.

I called back, spoke with another agent, he said the same thing. I asked to me transferred to a supervisor, talked with him and got the same story. They all offered to put me in a "nearby" hotel (over a mile away, which isn't convenient because I do need to be in downtown Austin).

With both agents and the supervisor, I clearly explained my previous call a few weeks ago and they could not explain why that original agent told me a rate change would be applicable.

So... any thoughts my friends? Am I out of luck? If I cannot get the reservation modified without a rate change, I'll likely just cancel the whole thing and book a place on AirBNB. Lots of availability in the downtown area around $200/night.

Is this an issue worth emailing [email protected] for?

Thanks in advance for help and feedback!