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Thread: Beware after eUp: make sure AC cleans up the booking with a multi-airline itinerary
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Old Sep 12, 2015 | 7:42 pm
  #3  
DNAwizard
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That has happened to me before more than once. The agent on the phone kept saying she could not see the upgrade I had to tell her to "clean" the booking and voilą the upgrade was there.

I agree with canadiancow that this usually happens between time of request and check-in.

So now I always phone and ask to have the booking cleaned, just to be on the safe side
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