Originally Posted by
MPH1980
I pinged a complaint over to customer relations about this - and this is the response I got back:
Absolutely no information - but they've recognised I'm "clearly upset" - and they agree they've let me down - so that's ... not helpful ... if they don't actually resolve it.
This is pretty much the same line I get from the BA Twitter team. Apparently they keep feeing it back and yet nothing changes. Really poor.