Originally Posted by
Otra vez
No, I've been in contact with my bank several times, last time 1 hour ago.
They say that they are not sitting on the money so apparently AA hasn't sent any money yet.
He also said that it shouldn't take this much time so I guess AA scammed us and even if the money will arrive they obviously can't keep a promise.
I'm so pissed right now.
I'm referring to requesting a charge back through your financial institution.
You mentioned previously you bought your ticket using a Swedish Visa card so I believe you're protected under EU's consumer protection laws. While I'm not an expert at pertinent EU laws, I think this pdf provides some relevant information
http://ec.europa.eu/consumers/ecc/do..._report_en.pdf; in particular it states "If the trader does not deliver the goods or does not reimburse the payment made, the consumer can turn to the payment service provider" (page 8).