Originally Posted by
ellinj
Whats the best way to reach AA Customer Service via email? US had an email for Chairman and they were pretty responsive with customer service questions, missing miles, refund inquiries, policy clarifications etc.
Is there something analogous for the new AA?
Unfortunately, not so much.
Rather than continue that US tradition, Mr. Parker's team has chosen to further narrow the channels to communicate with AA to an e-form. It's use most frequently results in a boilerplate reply that often enough is irrelevant and unrelated to the subject of the original communication.
EP have no alternative line of communication (other than calling the EP desk agents).
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