FlyerTalk Forums - View Single Post - Marriott Cancellation Terms - what does this mean?
Old Sep 9, 2015 | 8:15 pm
  #12  
ohmark
All eyes on you!
20 Years on Site
 
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Marriott Niagara Falls Fallsview has for a number of years noted its cancellation policy as "you may cancel until [Thursday], three days before arrival." This meant in years past that you must cancel by Wednesday or get hit by the penalty. This year, when the same language again appeared, I called the hotel and asked what the language meant. The FDC replied that you had until Thursday to cancel. I asked what happened to the old policy. She said that while they still used the same language as before, they changed the interpretation because of many complaints. Same hotel, same wording, new interpretation.
ohmark is offline