Originally Posted by
FWAAA
The OP made a rookie mistake: Not researching the peculiarities of a tiny one-horse town's airport before assuming they were departing LGA. The contract US Express agents did nothing wrong. As is often the case, this one is on the traveler.
From the aa.com page on New Bern, NC:
http://www.aa.com/i18n/travelInforma...wn-airport.jsp
There's a link to the airport website from that page, and the airport website says:
http://www.newbernairport.com/
It's one thing to cut it close when time is so valuable; it's quite another to complain without any basis to do so when you cut it too close and get burned.
OP: Like many other mistakes, this is a learning opportunity.
Sorry, that's not sufficient notice. OP was flying US; AA doesn't serve EWN. US Airways
lists check-in times and says the cutoff is 30 minutes. There is a list of exception airports, and EWN isn't one of them. There is no link to the EWN page. It is not reasonable to expect a traveler to go to the web site of a different airline or the airport itself to check whether the airline the traveler is actually flying is accurate when it explicitly says that the OP comfortably met the check-in requirement.