On July 16 I filed a complaint at flysas.com/feedback and have send a reminder on August 8, 2015. Besides the automated e-mail confirmations I did not receive any reply on my complaint. I specificly asked for a reply and the Purser give me the flysas.com/feedback details and her name. Complaint was about not working J seats on the first row of a A340.

Is there any otherway to file a complaint at SAS and get a SAS reply?