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Old Sep 8, 2015, 5:07 pm
  #5  
REPUBLIC757
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Join Date: Apr 2012
Location: DEN
Programs: Delta Silver. Former AA gold. UA MP and DL Plat AMEX cardholder
Posts: 1,254
Dear Oscar,

Note your main domestic competitors are rapidly adding seats and mainline aircraft while the former UA management was growing at a snails pace. For a short term solution, I would recommend adding back some stored 757s from the desert to compete.

Secondly, the ratings for your in-flight entertainment streaming product have not been favorable. Note your competition believes that AVOD is still valued on the domestic front. I would recommend adding these systems to your 737-900, domestic 777, A319, and A320. The slimline seats allow for these systems to be installed. Streaming can still exist but I would recommend against promoting it until the bugs are fully worked out.

Beyond that, the overall O/T rating really needs to get up to DL's standard. This is something that needs to change ASAP.

Signed,

A passenger who flies Delta whenever possible and puts UA on extreme backup.
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