Also, focus in being the industry leader in customer service, performance, innovation and treat your employees as if they really mattered. The management cannot run and operate this airline by themselves. They need quality people working as ONE team with ONE common goal to succeed. The airline cannot survive without having a loyal customer base. Now is the time to decide which consumer direction UAL wishes to pursue. 1) Business airline creating an outstanding customer loyalty program or 2) Regional leisure airline luring the casual flyer and upselling anything and everything.
I would venture to bet that a consumer loyal airline would be more prosperous in the long term than one who caters to leisure based travel.
Also, end the practice is allowing ex-CON employees being able to wear ex-CON pins or display bag tags and the like while reprimanding pmUA employees for displaying the UA Tulip. This is United Airlines for crying out loud. Continental Airlines is no longer in existence so stop this silliness. It doesn't help moral for the airline. As for being a customer I am appalled by this behavior. Those ex-CONs who cannot get over this should leave UAL and take their protest somewhere else, maybe Eastern Airlines.