Letters to Oscar
Let's help the new guy by sharing our POV about the things he needs to take action on ASAP (note, it would be good if the suggestions really ARE possible.)
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Dear Oscar,
Congratulations on the new gig. More than a million loyal United customers are rooting for you to repair the damage the last guy did. Here are a couple things this long-time United customer (Global for almost 10 years, voted with my feet in 2014) would like to see at the top of your turnaround agenda:
- Negotiate labor agreements in good faith to end this silly segregation of PMCO and PMUA crews. It's impossible to build a real team until the best players can play together, and the incompetents get cut.
- Get rid of the CRAP coffee. Now. Tonight. Just say "Sorry, but we don't have coffee on board tonight, it simply isn't good enough to serve anyone but former United CEO's. We'll have something better on board next week."
There you go, Oscar - two really good initiatives that will prove you'll actually make "changes we're going to like". Good luck, and keep in touch. BTW, there's this web site, Flyertalk.com, that would be a great way for you to chat with your best customers if you're serious about opening a dialogue.
Best,
SportsTech