Originally Posted by
w0rldtravlr
Lots of "muscle cars", an Avalon, many Camrys, several Santa Fes, etc
Horrible experience at National FLL yesterday as an Executive Elite member. Arrived mid-day and denied several cars in spaces marked "Exective" due to "my class of reservation" (booked standard, aisle eligible) and "exceptional circumstance due to an excess of cars".
According to the branch manager, due to having too many cars
both emerald and executive members were picking from the same "Executive" aisle. I chose a 2016 Explorer at the end of the aisle, told I could not take it. Went for the 328i that was parked in an executive stall, told I could not take it. Was given a litany of excuses including "you won't be covered in a collision on those cars"
I have driven a 2016 Explorer on the same reservation class in the last 2 weeks, from the Executive Aisle. Our company is self insured.
Took a Fusion only to discover once parked out in the sun that the car had been smoked in. Disgusting.
Were the doors of the cars locked and the keys held at the booth? Or the doors left open with visible keys - and if so, why didn't you just drive away. Either way it's still bad form - the cars should have been stored elsewhere and the Exec slots was the worse place to put them given the confusion and anger this obviously caused you and I'm sure countless other customers.
Keep in mind this station ALWAYS keeps real premium cars off the National side and leaves them at Alamo for tourist upsells - the chance of actually driving away in a BWM or Mercedes at FLL is about the same as winning the Powerball. Even true luxury cars are often kept away and you need to negotiate with the manager before hand to make sure something you want is kept aside for you.
Please file a customer complaint with the manager - their email address is on the business card stapled to your contract cover.
When at the station, did you deal with the actual manager or just the lane attendant? If the latter, can you describe them?