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Old Sep 8, 2015 | 4:41 am
  #12  
Delectatio
10 Countries Visited20 Countries Visited30 Countries Visited10 Years on Site
 
Join Date: Aug 2014
Location: Antwerpen - Belgium
Programs: HHonors Diamond, Melia Silver, NH silver, H10 Class
Posts: 662
Originally Posted by PayItForward
Someone (hotel / guest) entered something wrongly and your record got pulled. And since the reservation showed information not yours other than the email address, then it was probably that which caused you to received the reservation. I suspect the actual HHonors DB records are fine as this is the first instance you had such an update. As for the Marriott, could have been promotions, etc If the real customer could do another dummy refundable booking, then you can know more but it is really not necessary.
I once received a cheese platter, wine and free minibar (it was in my room when I returned in the evening with a note) at a Renaissance hotel because aparently some Marriot Platinum member has the exact same name and family name as me :-))
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