Originally Posted by
merijn
Why should i have to use the travel insurance (if you have one) if the airline (TK) looses your bag.
They took possession of it and they are solely responsible for any financially damages when it is damaged or lost.
Can't agree more - but what I found out is that you have to be firm when they give you compensation. At KUL the TK ground staff only offered RM 200 for my Heys suitcase. I said no and had to handle the whole thing at CPH.
The problem with TK is that you need to have a receipt for your suitcase purchase otherwise they won't process it. So the hassle and trouble you go through might make you want to claim via your travel insurance.
If they are bad - try Air Berlin. They simply told us that they won't pay for anything and they don't care about the convention. Should I use my time to try to get $ out of them or just get a letter from them? Of course I can hire a German lawyer to sue them but what do I get out of this?