In past I have got bonus points with Amex SPG and Rewards Gold cards by meeting the minimum spend with Amex Serve online loads.

My wife met 1k requirement on Amex Personal RG back in June and did not get the 50k bonus. I opened a case back in July and after 6 weeks of hold up Amex came back stating that Amex Serve loads do not qualify for membership reward points I told the rep that the serve loads don't qualify for earning points but they do qualify towards meeting minimum spend. She said thats what the rule states that Serve loads dont get membership reward points.

I have already spent 5k to meet spending on my wives Business Rewards gold card. Now I am thinking she may not even get the 50k bonus for that card. The deadline has already passed so its not like I can spend more just to make up for the Serve loads.

What to do ? Is this a new phenomenon ? Has anyone else had this experience ?

Also, right now I am working towards minimum spend for both our Amex platinum's. I do not want to loose 200k MR points by using Serve online loads with these cards. First death of gift cards, then airlince credit reimbursement and then this. Boy... Amex is becoming a pain to deal with now.