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Thread: A chilly experience: frozen solid Haagen Dazs!
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Old Sep 5, 2015 | 9:16 pm
  #60  
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Originally Posted by hadsst
Most issues in F/J classes are non-problems / first-world-problems are they?

Attention to detail is key in premium service. In the past, we expected premium class dining to be more comparable to high-end restaurant dining experience. Perhaps some of us have happily accepted the fast food / assembly line dining concept in CX J nowadays.

Then I suggest CX to skip warming nuts in J - they would still be edible.
Except the passenger can't warm the nuts themselves.

The passenger can however, infinitely tailor the softness (or otherwise) of the ice-cream to their exact liking. Some would see that as a service failure, others would see that as giving the passenger a choice.
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