FlyerTalk Forums - View Single Post - Airline changed my award ticket schedule

Sep 5, 2015, 10:06 am

#23

Adam1222

Join Date: Jul 2009

Location: Washington, DC

Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist

Posts: 7,322

Quote:

Originally Posted by erik123

I was in a similar situation, complained to the DOT and the flights were changed to my satisfaction. CX is supposed to provide you with reasonable accommodation in case of cancellation and they did not.

You may have success as a more senior person at CX will be made aware of your case.

Again, before complaining first go back to AA asking for a specific flight number.

DOT has an online form.

The squeaky demanding customer without legal support gets the grease. Thanks for using our tax dollars.

Curious where you get the idea that the US DOT can force Cathay to do anything on a HKG-BKK flight.

Last edited by Adam1222; Sep 5, 2015 at 10:14 am