I have something here for you guys.

For short notice, I had to be in GSP area for the weekend , my flight left IAH and got in GSP at 11:05PM. My travel dept has booked me in Suburban Lodge in Greenville. I went straight to work instead of check-in, however, I found myself some free time at work, so I called Suburban Lodge, and guess what?? I got the ANSWER MACHINE!!! I said to myself this gotta be a mistake. How can a hotel not check-in people around this time???
My collegue told me that TRavel has put him in Suburban as well and this place is a hellhole, the room is so small that if you open the bathroom door, the door will touch the bed. To make a long story short. I did not check-in. I drove for a long time and finally settled in Hampton Inn. Called Suburban to cancel, and to my surprise, they have charged me for the previous night!!! I told me that if I were going to stay there, I would not have able to check-in, because no one is there!!!! Needless to say, they still charged me for that night. I can't blame them because the Itineary said cancel by 12PM. So whose fault is this?? Shouldn't Travel have figured out that if I wouldn't be in GSP till late night, and I work that night, they should have never booked me on that night? Oh and also, there are tons of Hampton Inns and Holiday Inns out there, why not book me there????

I am just furious, and tired.
Sorry this boring story is so long, but I just want some opinions here as to what Travel should have done, or I should have known about this hellhole Motel before I set my foot in GSP...

Al